Instrument Problems

Signal Generator

Front panel keys do not work

Downloading the waveform places the signal generator in the remote operation mode and deactivates front panel operation. On the signal generator, press the Local key to restore front panel operation.

Error messages

  1. Check the signal generator for error messages; if possible, correct the conditions indicated by the messages.

    When a setting conflict (error) occurs, an error number and a brief message appear at the bottom of the signal generator display. To view the full text of the error messages use the method shown for your instrument:

    ESG:

    Press Utility > Error Info on the signal generator front panel to view error messages on the display. 

    Execute the SCPI error commands described in the System Subsystem section of the SCPI Reference manual.

    MXG/EXG:

    Press the Error hardkey on the signal generator front panel to view error messages on the display.

  2. Refer to the instrument's documentation for further troubleshooting information.

  3. Contact a Keysight Technologies Service Center.

Computer

  1. Verify that the equipment meets the minimum requirements. See System Requirements.

  2. Refer to the computer's documentation for troubleshooting and repair.

Interface Problems

Software Problems

Contacting Keysight Technologies