Real Time

Software Problems

Demo Mode Dialog Box Shows after License Installation

After installing Test Case Manager and its license, the software may start in demo mode Closed (demo dialog box appears after the splash screen). While in demo mode, clicking the Execute button, trying to view the SCPI Log Viewer, or attempting to save or open a file causes the Closed Warning: License dialog box to show

Cause: Test Case Manager software has not recognized the license.

Solution: Perform the following process:

Leave the Test Case Manager software running for a minute.

Close the Test Case Manager software.

Restart the Test Case Manager software—the demo dialog box should not appear.

If the problem persists, contact Keysight Technologies.

"Restricted User" cannot run Test Case Manager application

When a "Restricted User" tries to run the Test Case Manager application without the correct security permissions, an unhandled exception error message indicates that access is denied.

Cause: The user permissions are not correctly set.

Solution: The administrator must set the correct user permissions in the Test Case Manager installation folder. See the instructions in User Permissions.

License Error

After clicking SCPI Log Viewer in the Tools drop-down menu, a Closed license error message appears.

Cause: This function is not available with the trial license.

Solution: After the software evaluation is completed, contact Keysight Technologies to purchase a Test Case Manager software license.

Connection Failure

After clicking Test Connection in the Signal Generator node, "Disconnected" remains.

Cause: VISA address entered incorrectly, or the LAN or GPIB instrument connection may not be properly enabled.

Solution: Verify that all equipment is properly connected and that the LAN or GPIB interface is correctly installed and configured. (See Keysight IO Libraries.) Ensure that the GPIB or LAN information that you entered in the VISA Address cell matches the instrument and interface you are using. Verify that all colons (used in both TCPIP (LAN) and GPIB connections) are present in the completed Closed VISA address. See Interface Problems for more troubleshooting information.