Recovering from Hard Disk Drive Problems

The hard disk drive (HDD) clicks continuously or is very loud (indications of a mechanical problem).

If you are experiencing problems with your PXB's hard disk drive (HDD), you can use another computer to access the PXB's online documentation and service information by:

HDD problems are usually preventable (see Preventing Hard Disk Drive Problems), and in many cases, recoverable.
 

       




Make a note of the current firmware revision installed on your PXB. After a system recovery or after a HDD has been replaced, it is often necessary to update the PXB firmware.

If the HDD is replaced, the following data will be lost:

  • All changes and additions made to the PXB since purchase (except options)

  • All user accounts and passwords

  • All added programs

  • All saved instrument states

  • All user configurations and Windows settings

 

If Your PXB Has a HDD Problem

Send the PXB into the Agilent Service Center for repair or replace the HDD assembly.  

To Replace the HDD Assembly
 

  1. Order a new HDD. (Refer to the Guided Service and Support information for HDD part number.)

  1. If possible, save copies of your programs and the files that you created on a USB memory device, CD ROM, or DVD.

  1. Replace the HDD assembly. (Refer to the Guided Service and Support information for on replacing the hard disk drive.)

  2. Restore the files from your memory device.
     

It is important to backup any waveforms or custom configuration data that you want to save on a separate HDD or memory device regularly.
 

Return to top

Related Topics

Preventing HDD Problems
Operating System Recovery
Recovering from Firmware Problems