This section explains the steps you should take when you believe the Keysight E5052B is operating improperly. The results of these simple investigative procedures may help you avoid the down-time and inconvenience of repair service. The troubleshooting instructions are divided into three categories.
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Turning on (|) the standby switch does not start up the system.
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The system starts up, but it automatically shuts down immediately.
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Execute system recovery.
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The system starts up, but it enters the service mode (the instrument status bar in the lower right part of the screen displays SVC in red)
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Execute system recovery.
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The measurement screen appears after startup, but the date and time displayed on the instrument status bar in the lower right part of the screen differ greatly from the previous settings
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Execute system recovery.
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The measurement screen appears after startup, but the power-on test fails with Error Message 200 appearing against a red background in the instrument message/warning area in the lower left part of the screen
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Execute system recovery.
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"Invalid power on test data. Old test limit file" dialog box is displayed.
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The file D:\limit\selftest.xml is an old revision. Test revision 2 or above is required. When you replace the removable HDD,you need to copy the selftest.xml file.
Note: You can see the test revision when you open the selftest.xml file.
- <!-- Test Revision -->
- <TEST_REVISION>
<d>2</d>
</TEST_REVISION>
(If the test revision is not explicitly stated, then it is revision 1.)
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"Ax is not found in slot y" dialog box is displayed (where x is 4, 5 or 6 and y is 2, 3 or 5).
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Update the firmware revision to A.03.30 or above.
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It is not possible to lock the removable hard disk after replacing it with another one.
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Confirm that the connector at the rear end of the HDD is the same as the original HDD.
There are two types of connectors as shown in the following figure. If they are different, contact your Keysight service office.
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The sweep action stops during measurement or is not executed, but the front keys and softkeys are operational
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There is a possibility of a failure
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During measurement of the DUT, Error Messages 240 “RF level overload” is displayed.
This error occurs when the input to the RF IN port exceeds the maximum input level in the measurement. The measurement value obtained in such a case is not correct. In the worst case, a failure (damage to the receiver) may occur.
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Change the measurement condition so that the input to the RF IN port does not exceed the maximum input level.
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A Clearly Abnormal Measurement Value
The measurement value is not reproducible, or clearly abnormal.
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Confirm that the DUT, connection cables, and other parts are connected correctly.
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Confirm that the connectors and cables used to connect the DUT are free from damage or poor contact.
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The System Cannot be Operated Manually (Front Panel Keys, Keyboard, Touch Screen and Mouse)
The keyboard or mouse becomes inoperable.
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Confirm that the keyboard or mouse is connected correctly. When it is connected correctly, turn off the power and restart the system.
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The front panel key or keyboard becomes inoperable.
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Using the mouse, turn System > Misc Setup > Key Lock > Front Panel & Keyboard Lock OFF to turn OFF the lock.
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The touch screen becomes inoperable.
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Using the front panel keys, turn System > Misc Setup > Key Lock > Touch Screen & Mouse Lock OFF to turn OFF the lock.
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Execute the calibration of the touch screen. For information on the execution procedure, see Calibration of the Touch Screen.
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The mouse becomes inoperable.
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Using the front panel keys, turn System > Misc Setup > Key Lock > Touch Screen & Mouse Lock OFF to turn OFF the lock.
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All of the front panel keys, keyboard, and mouse become inoperable
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Confirm that the keyboard or mouse is connected correctly. When it is connected correctly, turn off the power once, and restart the system.
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The keyboard and mouse have been connected after power-on
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Turn off the power once, and restart the system. When taking all these measures does not recover operability, there is a possibility of a failure.
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The Screen Freezes and All Operations Become Impossible.
The measurement in progress or screen update is stalled and all of the front panel keys, keyboard, mouse, and touch screen are inoperable.
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Press the standby switch to turn off the power and restart the system. If a similar symptom reappears, there is a possibility of a device failure.
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The System Freezes while in Operation
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Press the standby switch to turn off the power and restart the system.
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The Rear Cooling Fan Does Not Operate.
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There is a possibility of a failure.
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An error or warning message is displayed on the instrument message/warning area in the lower part of the screen
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Refer to Error Messages and Warning Messages.
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Cannot Output to a Printer
Cannot output a measurement screen or data to a printer.
Attempting to output to a printer causes Error Messages 40 and 41 to appear
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Confirm that the power to the printer is on and that the power cable is connected correctly.
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Confirm that the connector cable of the printer is connected correctly.
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Confirm that the printer is online.
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Confirm that the printer has not run out of paper.
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Confirm that the printer has not run out of ink.
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A GPIB device does not respond to the external controller, or fails to function normally.
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Confirm that the GPIB address is defined correctly.
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Confirm that the GPIB cable is connected.
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Confirm that another instrument connected by the GPIB cable does not have the same GPIB address.
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Confirm that the GPIB cable connection does not forms a loop.
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When E5053A which serial number prefix is MY452, SG425 or above is connected to E5052B, the "Found New Hardware Wizard" is executed. However, "The wizard could not find the software on your computer for..." is displayed.
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Your E5052B requires a new driver software for E5053A. To install the driver, update the firmware to revision A.03.30 and above.
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